Frequently Asked Questions

When will my order be shipped?

All orders will be shipped within 10 days or sooner. A reminder that business days are M-F from 9-5 pm.

Can I cancel my order?

We do not offer cancellations, exchanges, or changes to order as they go directly into processing once the order is placed.

My order is showing as delivered, but I have not received it yet. What do I do?

If your order states that it is delivered but you haven't received it, please wait up to 7 business days to see if your package arrives.

I waited 7 business days and my order still hasnt arrived, what do I do?

If your order doesn't arrive please reach out to UPS or USPS so they can better assist you! Unfortunately, we we are unable to resend your order.

Do you accept returns or exchanges?

All sales are final! We do not accept any returns or exchanges.

Do you ship worldwide?

Not yet, for now we only ship to USA.

I need to change my shipping address, what do I do?

Please email us the new address you would like your package to be delivered to as soon as possible!

I received damaged items, what do I do?

If your item was damaged during transit, please reach out to us via email within 14 days of the delivered date. If you message us after 14 daysm we cannot replace your item. Photos of the damaged item(s) are required!

Prior to contacting us please look over the FAQ to see if your quesstion is answered. If not, don't hesitate to reach out to us.

Email: dulcesisterscreations@gmail.com